Privacy Policy

Last Updated : 5th December 2024

Introduction

We, Zyomax Ltd (Company No.: 05283526), respect the privacy of individuals regarding personal data and are committed to protecting your privacy. This Privacy Policy outlines how Zyomax Ltd (“Zyomax,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal data.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018). It applies to data collected through our website, social media channels, and any other interactions with Zyomax. It does not cover third-party websites linked from our platforms. We encourage you to review third-party privacy policies before proceeding.

If you believe your data rights have been violated, you may contact us or file a complaint with the UK Information Commissioner’s Office (ICO). For more details, please refer to the Complaints section below.

We regularly review and update this Privacy Policy to ensure compliance with applicable laws and transparency about our practices.

Important Information and Who We Are

Controller

Zyomax Ltd is the controller responsible for processing your personal data.

Contact Details

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Zyomax Ltd

85 Great Portland StreetLondon, England, W1W 7LT

Email : info@zyomax.com

Phone : +44 (0)1895 268920

We have appointed a Data Protection Manager to oversee compliance with this policy. Please use the above contact details for any queries or concerns.

Who This Policy Applies To

This policy applies to:

  • Customers: Those purchasing or enquiring about our products or services.
  • Business Contacts: Representatives of organisations we collaborate with, including suppliers and potential partners.
  • Website and Social Media Visitors: Individuals browsing or interacting with our platforms.

The Data We Collect About You

Personal Data Categories

We may collect, use, and store the following categories of personal data:

  • Identity Data: Name, title, job role.
  • Contact Data: Email address, phone number, postal address.
  • Financial Data: Payment details for services.
  • Technical Data: IP address, browser type, device information.
  • Usage Data: Information about your interactions with our website or social media pages.
  • Marketing and Communication Data: Preferences for receiving updates and communications.

Special Categories of Data

We collect sensitive data (e.g., accessibility needs) only with your explicit consent for specific purposes.

Aggregated Data

Aggregated data, used for analytics, does not identify individuals and is not considered personal data.

Children’s Data

Our services are not directed at individuals under the age of 18, and we do not knowingly process their data.

How We Collect Your Data

We collect personal data through:

  • Direct Interactions: Forms, enquiries, subscriptions, or contracts.
  • Automated Technologies: Cookies, server logs, and analytics tools.
  • Third Parties: Data processors, such as social media analytics.

Legal Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a Contract: To deliver requested products or services.
  • Legitimate Interests: To enhance user experience, improve operations, and provide updates.
  • Consent: For marketing communications or sensitive data processing.
  • Legal Obligations: To comply with statutory requirements.

How We Use Your Data

Your data may be used for:

  • Responding to enquiries or providing services.
  • Delivering updates about our products, services, or company news.
  • Improving website and marketing strategies.
  • Complying with legal, tax, or regulatory obligations.

We do not use your data for unrelated purposes without notifying you and obtaining consent if required.

Disclosures of Your Data

We may share your personal data with:

  • Service Providers: For IT, analytics, or marketing assistance.
  • Legal Authorities: To comply with regulatory requirements.
  • Business Transitions: In mergers, acquisitions, or asset transfers.

We ensure all third parties uphold strict data protection standards.

International Transfers

If your data is processed outside the UK or EEA, we will:

  • Transfer data only to countries with adequate data protection standards.
  • Use standard contractual clauses approved by regulators to ensure compliance.

You can request further information on these safeguards by contacting us.

Data Security

We use encryption, secure servers, and regular audits to protect your data. While no system is entirely foolproof, we follow industry best practices to minimise risks.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined or as required by law. Specific retention periods include:

  • Customer Data: Retained for up to 7 years after the last interaction for tax or legal purposes.
  • Marketing Data: Retained until you opt out or withdraw consent.
  • Technical Data: Retained for 12 months for analytics and troubleshooting.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyse user behaviour.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function.
  • Analytics Cookies: Help us understand user behaviour.
  • Marketing Cookies: Tailor advertising based on your interests.

You can manage cookie preferences through your browser settings or via our Cookie Consent Tool.

Data Breach Protocols

In the event of a data breach:

  • We will assess the risk to individuals and notify the UK Information Commissioner’s Office (ICO) within 72 hours if required.
  • Affected individuals will be informed promptly if the breach poses a high risk to their rights.

Your Legal Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your data.
  • Correction: Amend inaccurate or incomplete data.
  • Erasure: Request deletion of data where permissible.
  • Restriction: Limit the processing of your data.
  • Portability: Request transfer of your data to another party.
  • Objection: Oppose processing based on legitimate interests or marketing.
  • Withdraw Consent: Revoke consent for specific activities.

To exercise these rights, contact us using the details above.

Complaints

If you believe your data rights under the UK GDPR or DPA 2018 have been violated, you can:

Contact Zyomax Ltd:

File a Complaint with the UK ICO:

Visit https://ico.org.uk/global/contact-us/  or call their helpline at +44 (0)303 123 1113.

We aim to resolve all complaints promptly. You will receive an acknowledgment within 7 days of submission and a response within 30 days.

Updates to the Policy

We reserve the right to amend this Privacy Policy at any time. Changes will be posted on our website.

This Privacy Policy demonstrates Zyomax Ltd’s commitment to protecting your data and ensuring transparency in our practices. For questions, contact us at info@zyomax.com.

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